Privacy policy

We collect the information we need to process your order and look after your account, such as your name, address, email and order history.

If you join the Avenell letter we also hold your email address, and you can leave the list at any time from the footer of any letter.

We use your details to take payment, send your order, handle returns and repairs, and answer your questions.

We also use a small amount of information to remember your bag and to understand how the site is used, so we can improve it.

We never sell your data. We share it only with the couriers and payment providers that help us complete your order.

These partners may only use your information for the service they provide to us, and never for their own marketing.

You can ask to see, correct or delete the information we hold about you at any time by contacting our studio team.

You can also ask us to stop sending you the Avenell letter, and we will remove you from the list straight away.

We use a small number of cookies to remember your bag and to understand how the site is used.

You can manage these at any time in your browser settings, or in Cookie preferences.