Policies
Terms of service
Last updated 1 October 2026
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By shopping with Avenell you agree to these terms. They set out how we accept orders, take payment and deliver your pieces.
An order is accepted once we send your confirmation email. If we cannot fulfil an order we will let you know and refund you in full.
Prices are shown in pounds sterling and include VAT. We may change prices, but never after you have placed an order.
Payment is taken at checkout through our payment provider. We never see or store your card details.
Standard UK delivery is £4.95 and free on orders over £150, arriving in 2 to 4 working days. Next day delivery is £9.95 when you order by 2pm, Monday to Friday.
You can return anything within 28 days of delivery, free of charge, as long as it is unworn and in its original packaging.
We make in small runs, so colours, cloth and measurements can vary slightly from one piece to the next. We treat these as part of making by hand.
Every piece comes with free repairs for as long as you own it. Send it back to the studio and we will mend it.
These terms are governed by the law of England and Wales. Nothing here affects your statutory rights as a consumer.